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KlogzShoes.co.uk operate a 28 Day Customer Satisfaction Promise. This means that provided you notify us within 28 working days of receiving your goods and you adhere to our returns procedure, and the terms & conditions agreed at purchase, we guarantee full refunds and exchanges on the price you paid for your original order for any reason.

It is important that you follow the steps below to enable us to process your order efficiently and to ensure you do not incur any unnecessary costs:

RETURNS

1. Ensure that you contact us to inform us of your intent to return your goods within the 28 days of receipt.
2. In the case of fault or error, please provide a full description with your reason for return.
3. Place the returning product in the original footwear box.
4. Wrap the item(s) securely in its original or alternative suitable packaging with all tags, receipts (or copies) and accessories pertaining to the returned goods. (DO NOT apply tape directly to the branded packaging/box.)
   
5. Please allow 14 days for the goods to be returned to us, and for us to process the return. We will notify you by email when we have processed you return.
   Please refer to our Terms and Conditions for more information.

EXCHANGES

If you require an exchange or just want to return your goods for any reason you are responsible for returning the goods to us at your cost. Please follow our returns policy guidelines and the returns procedure. You will also be required to pay the shipping fee for your exchanged goods to be despatched to you.

REFUNDS

KlogzShoes.co.uk operate a 28 Day Customer Satisfaction Promise. This means that provided you notify us within 28 working days of receiving your goods and you adhere to our returns procedure, and the terms & conditions agreed at purchase, we guarantee full refunds on the price you paid for your original order for any reason. This does not include the cost of returning your item(s) to KlogzShoes.co.uk

FAULTY OR INACCURATE GOODS

Customers can return faulty or inaccurate goods for a full and complete refund or exchange including all postage charges provided the returns procedure is followed accurately. KlogzShoes.co.uk will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us.

If you think that you have received faulty or inaccurate goods please call us on 01522 880550 Monday to Friday between 9.30am-5.00pm.

WARRANTIES

All products that we sell carry a full manufacturers warranty, protecting you from all basic defects in workmanship and failure in use within first three months of purchase. Our returns and guarantee policy operates according to the standard SALE Of GOODS act of 1978. Full refunds will be issued if products experience manufacturing defects or failure in use within the first three months of purchase. Unfortunately we cannot guarantee against standard wear and tear, and we do reserve the right to seek a second opinion from an independent body when defect inspections are required.

Please Note

Credit will not usually be given for goods returned without full adherence to our Terms & Conditions. The company reserves the right to recover carriage and handling costs when unauthorised returns are made and the postage charge when normal returns are made.

Klogz Shoes,
11 Newport,
Lincoln,
Lincolnshire
LN1 3DE
United Kingdom.

No claims can be processed unless these conditions are strictly adhered to.